Shipping policy

Shipping policy

Last updated: 20 October 2026

In short

  • Italy: €9 per order, tracked express delivery, packaging included.
  • European Union: €12 per order.
  • Non-EU countries we ship to: €49 per order.
  • 4-5 working days to make your artwork, then usually 2-6 working days for delivery in Italy and Europe.
  • Every shipment is tracked: you receive the tracking code by email.

1. Where we ship

Italy and all European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Non-EU countries: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, United States.

If your country is not listed, write to us at info@trizioeditore.it or on WhatsApp and we will look into shipping options together.

2. Shipping costs

  • Italy: €9 per order, tracked express delivery, packaging included.
  • European Union: €12 per order.
  • Non-EU countries we ship to: €49 per order.

The exact shipping cost is always shown at checkout, before you confirm your order.

3. Production and delivery times

Each artwork is printed and framed for you after you order: production takes 4-5 working days. Once shipped, delivery usually takes 2-6 working days in Italy and the European Union; for non-EU countries it may take longer, also because of customs checks.

Working days are Monday to Friday, excluding public holidays in Italy and in the destination country. These times are estimates: in busy periods such as Christmas we recommend ordering well in advance or writing to us before you order.

In any case we deliver your order within 30 days of its conclusion, as required by Article 61 of the Italian Consumer Code. If we cannot meet this deadline we will let you know, and you can choose to wait or to cancel the order with a full refund.

4. Tracking

All shipments are tracked. When your artwork ships you receive an email with the tracking code and a link to follow the parcel until delivery.

5. Packaging

Each artwork travels in a reinforced box, with protective corners and bubble wrap, so that it reaches you in perfect condition.

6. On delivery

We recommend checking the parcel on delivery. If the packaging is visibly damaged, you can accept it with reservation by telling the courier. If your artwork arrives damaged or not as ordered, write to us as soon as possible, preferably within 48 hours, at info@trizioeditore.it or on WhatsApp, with a few photos of the artwork and the packaging: we will repair it, replace it or refund you, at no cost to you. Full details are in our return policy.

If delivery fails because of a wrong or incomplete address, or because the recipient cannot be reached, any storage and re-delivery costs charged by the courier are paid by the Customer.

7. Duties and taxes for non-EU countries

For shipments outside the European Union, the destination country may charge customs duties, import taxes and clearance fees. These amounts are not included in the price or in the shipping costs and are paid by the recipient, according to the rules of the destination country.

8. Contact

For any question about the shipping of your order, write to us at info@trizioeditore.it or on WhatsApp at +39 352 049 2129. More answers are in our Frequently asked questions.