Frequently asked questions

Here you will find answers to the most frequently asked questions about our reproductions: how they are made, the materials, shipping and customer care. Can't find what you are looking for? Message us on WhatsApp: a real person will reply.

Artworks and materials

Are your artworks originals or reproductions?

They are art reproductions made by us: we start from very high-resolution images and take care of every step, from colour proofing to framing, so that the result is as close as possible to the original work.

What is Amalfi paper?

It is a handmade paper made exclusively from cotton fibres, still produced today in the workshops of Amalfi using ancient medieval techniques. It is thick, naturally porous and soft to the touch, with its characteristic deckled edges. Its gentle texture gives the print a depth and warmth that ordinary paper does not have.

Do you also print on canvas?

Yes. Some artworks are also available on canvas: in that case you will find the option directly on the product page. Canvas has a slightly textured surface and a natural finish that keeps colours vivid over time. If the artwork you like has no canvas option, write to us.

Are the sizes those of the sheet or of the finished framed piece?

Each product page shows both: the size of the printed sheet and the framed size, i.e. the overall dimensions of the finished piece ready to hang.

What is the frame made of?

Our frames are handmade by Tuscan craftsmen in beech wood, crafted to protect and enhance the artwork. Each frame is assembled by hand.

Does the frame come with a hook for hanging?

Yes, the artwork arrives with the hook already fitted: it is ready to hang.

What is museum glass?

It is a highly polished, very clear glass, of the same kind used in museums: it protects the print without taking anything away from the sharpness of colours and details.

How should I look after the artwork?

We recommend not hanging it in direct sunlight and avoiding very humid rooms or places close to heat sources. To clean the glass, use a soft, slightly damp cloth, without spraying products directly onto the frame.

How our reproductions are made

Who are you?

Trizio Editore is an art publisher and printer based in Rome and Genoa. For more than twenty years we have been sharing masterpieces of art and cartography through high-quality reproductions. About us.

What images do you start from?

We use very high-resolution images, always above 24 megapixels at 600 DPI or more, reproduced with advanced printing technology: this is what lets you see the details even up close.

How do you ensure colour accuracy?

Before the final print we make several proofs on photographic paper, adjusting tones and colours until they match the original. Only when we are fully satisfied with the result do we print on Amalfi paper.

Do the colours last over time?

Yes. After printing we let the ink rest under controlled temperature conditions, so that the colour is permanently absorbed by the paper and the image stays intact for years.

Who makes the frames?

The frames are handmade by our Tuscan craftsmen, exclusively in beech wood, and finished with museum glass. Each frame is the result of the Tuscan craft tradition.

How long does it take to make an artwork?

Each artwork is prepared for you after you order: printing, ink resting and framing take 4-5 working days.

Custom orders

Can I have a different frame or a custom size?

Yes. Message us on WhatsApp with the artwork you are interested in and what you would like: we will suggest a solution and a price. Artworks made to measure or personalised cannot be returned under the right of withdrawal.

Can you print my own photograph or drawing?

Yes, we also process and print our customers' photographs and drawings. Contact us and we will create your artwork together.

Do you produce editions for companies, institutions or galleries?

Yes, we produce custom editions for institutions, galleries, companies and private clients. Contact us for a quote.

Orders and payments

Which payment methods do you accept?

You can pay by credit or debit card, PayPal, Apple Pay, Google Pay and Shop Pay. The methods available to you are shown at checkout.

Can I pay in instalments?

Yes, with PayPal you can pay in three instalments: choose PayPal at checkout and follow the instructions.

Do prices include VAT?

Yes, all prices on the website include VAT. Shipping costs are calculated at checkout.

Shipping

How much does shipping cost?

Italy €9 for the first item, packaging included. Europe €11. For other countries the cost is calculated at checkout.

How long will it take to receive my artwork?

After 4-5 working days of production, delivery usually takes 2-6 days. If the artwork is a gift for a specific date, such as Christmas, we recommend ordering well in advance; if in doubt, write to us before ordering.

How is the artwork packed?

Each artwork travels in a reinforced box, with protective corners and bubble wrap, so that it reaches you in perfect condition.

Can I track my shipment?

Yes, all shipments are tracked. When your artwork ships you will receive an email with the tracking code so you can follow the parcel until delivery.

Do you ship abroad?

Yes, we ship worldwide. For shipments outside the European Union, customs duties or import taxes may apply according to the rules of the destination country.

Customer care

My artwork arrived damaged: what should I do?

Write to us as soon as possible, preferably within 48 hours of delivery, at info@trizioeditore.it, with a short description and a few photos of the damage. We will tell you how to proceed and, once the problem is confirmed, we will repair or replace the artwork or refund you, at no cost to you.

How can I withdraw from my purchase?

For catalogue products you can exercise your right of withdrawal within 14 days of delivery from your customer account, following the procedure shown. The artwork must be returned intact and well protected; return shipping costs are paid by the customer. Full details are in our return policy.

Which products cannot be returned?

Artworks made at your request in sizes or versions not available in the catalogue, and personalised artworks, for example with dedications, names or dates.

Contact

How can I contact you?

WhatsApp: +39 352 049 2129
Phone: +39 06 8780 7295
Email: info@trizioeditore.it
Offices: Via del Tritone 132, Rome · Palazzo Lambruschini, Genoa